Shipping policy
At Heron Eleven, each order is prepared with care and precision. Our made-to-order model allows us to focus on quality at every stage, from production through to final delivery.
Processing
Once your order is placed, it enters a dedicated production process. This includes order verification, garment preparation, quality control, and packaging.
Orders are initiated within 24 hours of purchase. Production typically takes 2–4 days, ensuring each piece meets our standards before dispatch.
Shipping
Following dispatch, delivery generally takes between 5–15 business days, depending on your location.
Please note that delivery times are estimates and may vary slightly due to external factors such as customs processing or carrier delays.
Overview
Total delivery time is a combination of production and shipping, typically ranging from 7–19 business days.
Throughout the process, we remain committed to ensuring your order arrives in a timely manner and in perfect condition.
If you have any questions at all, whether it’s about your order, sizing, or delivery, you’re always welcome to reach out to us at support@heroneleven.com.
We’re here to help and will get back to you as quickly as possible.